Frequently Asked Questions

Question: The price is so reasonable - are the flowers fresh and high quality?
Answer: We buy our flowers direct from the wholesaler and they are delivered to you less than 12 hours after we receive them. Sendpetals flowers are a premium product covered by a 100% Freshness Guarantee.

Question: Can I have same day delivery?
Answer: Maybe! - We only order the flowers we need so we don't keep a large supply. To check if we are able to do a delivery on the same day please call us on 03 98551882 for Melbourne or email us on info@sendpetals.com .The best way to ensure that your flower choice and colour selection is available, is to order them the day before. If your order is received by 10pm, next day delivery is guaranteed.

Question: Can I order something that is not shown on your website?
Answer: Our premium products are roses, gerberas and tulips - certainly if you would like larger quantities of those flowers we can easily accommodate. Sendpetals.com is new and flexible and we will do our best to assist with any special requests. Just email us on info@sendpetals.com

Question: Is your website safe and secure to order with a credit card online?
Answer : Our website is absolutely safe and secure. All of our online payments are transacted by PayPal. PayPal has a very secure payment infrastructure, owned by Ebay, trusted by millions of credit card users all over the world. All sensitive information (such as credit card number) is passed only with the industry standard SSL encryption protocol. Please refer to sendpetals.com privacy policy or to www.paypal.com.au for further information.

Question: Why do you only deliver to certain areas?
Answer: In order to keep our costs as low as possible and ensure that sendpetals.com remains Melbourne's most affordable online delivery service we can only deliver to the Melbourne Central Business district and Inner Eastern Suburbs. A full list of delivery areas can be found on our website - and if we don't deliver to your area just yet, hang in there - we're coming!!

Question: Do you offer a reminder service?
Answer: We certainly do. Once you have placed an order with us we will send you an email asking us if you would like us to remember any birthdays, anniversaries or special occasions. Once you respond - closer to the date we will send you a gentle reminder to ask if you would like us to book a delivery for that date. (Gentlemen) It's a great way to ensure that no anniversary or birthday is forgotten again!

Question: Why doesn't my husband/ boyfriend send me flowers more often??
Answer: Now there's something we can't answer - but why not leave our homepage on the screen of his computer and see if he gets the hint. It's worth a try!!

What our clients say about us